Cyber Edge

Welcome to CyberEdge Group

Scale your business without the
stress and increased overheads.

Scale your business without the stress and increased overheads.

CyberEdge virtual assistants help Australian businesses save time,
save money, and grow faster—without the overheads of hiring locally.

Running a business is hard enough without drowning in emails, missed calls, admin, and follow-ups,
leading to missed opportunities and complaints. Hiring in-house staff is expensive and risky, and
doing everything yourself just doesn’t scale.

What a CyberEdge VA can do for you

Common tasks we support:

Email and enquiry management
Appointment booking and scheduling
Admin and back-office support
Quotes, invoices, and follow-ups
Client communication and CRM updates
Reception support for trade other businesses

How CyberEdge Works

Discovery Call

Learn about your business, workload, and admin challenges.

Matching

We match you with a VA experienced in your industry.

Integration

Your VA steps into your workflows seamlessly.

Support

Ongoing VA support, from emails and admin to calls and scheduling (where appropriate).

Industry Specific

Migration Agents

Experienced support for migration agents

CyberEdge VAs have hands-on experience in migration practices, are proficient with Migration Manager CRM, and manage emails, documents, deadlines, and client scheduling allowing agents to focus on cases.

Key Services:

Manage client emails and correspondence
Track case documents and deadlines
Schedule consultations and follow-ups
Maintain client records in Migration Manager CRM
Organise workflows, draft applications and administrative tasks

Tradie and Other Service Businesses

Keep jobs, bookings, and customer communication organized

CyberEdge VAs help tradies manage admin and receptionist tasks so they can focus on billable work. From answering calls and scheduling jobs to quotes, invoices, and follow-ups, our assistants make sure nothing slips through the cracks.

Key Services:

Answer customer calls and respond promptly
Book jobs and manage schedules
Prepare quotes and send invoices
Follow up on outstanding jobs and invoices
Update job notes and customer records

Why CyberEdge

The Value Of A Virtual Assistant

Appreciate the value of your time, its really just another word for – Life!

Productivity Reports

We use Time Doctor, a trusted productivity monitoring tool, to provide reports as required showing how your VA spends their time.

This means:

You know what tasks are being worked on
You can see time spent across activities
You get confidence you’re getting value

It’s about clarity and accountability, not micromanagement.

Testimonials

John H

NSW

“Our caseload increased without adding staff.”
Before CyberEdge, admin tasks like emails, document requests, and deadline tracking were taking time away from actual case work. Our VA now manages all admin and keeps Migration Manager updated. The weekly productivity reports give us confidence everything is on track, and we’ve been able to take on more clients without hiring locally.

Emily L, Migration Agency

VIC

“Nothing slips through the cracks anymore.”
Managing multiple clients and deadlines used to be stressful. Our CyberEdge VA handles client correspondence, document tracking, and follow-ups, which has made our workflow far more organised. I now spend my time on strategy and advice instead of admin.

Matt O, Migration Agency

QLD

“Admin support that understands migration work.”
We needed admin help, but it had to be someone who understood migration processes. Our VA already had experience in a migration practice and was familiar with Migration Manager CRM. Onboarding was smooth, and the ongoing support has been reliable and consistent.

Steve T

QLD

“Feels like hiring staff, without the risk.”
We needed help but didn’t want another wage. CyberEdge gave us flexible support that grows with us.

Mohamad, Motor Repair Shop Owner

NSW

“We finally stopped missing calls and follow-ups.”
Before CyberEdge, our phones would ring while we were under cars, and we’d miss bookings. Our VA now answers calls, books jobs, and follows up customers. The workshop runs smoother, and we’re booking more work without adding staff.

Kelvin P, Panel Beating Business

VIC

“Admin no longer slows the workshop down.”
Between insurance jobs, quotes, and customer calls, admin was getting messy. Our CyberEdge VA now manages calls, booking updates, and paperwork so the team can stay focused on repairs. It’s made a big difference to turnaround times.

Matthew H, Builder

QLD

“It feels like hiring admin staff without the overheads.”
We needed help with emails, scheduling, and invoices but didn’t want another wage. Our VA handles all the admin and keeps jobs organised. We’ve taken on more projects without the stress of hiring in-house.

Sam C, Air Conditioning Technician

NSW

“More bookings, less chaos.”
Peak season used to be overwhelming. Calls, quotes, and follow-ups piled up fast. Our VA now answers calls, books jobs, and sends invoices. We’re more organised and making better use of busy periods.

Steve W, Conveyancer

VIC

“I finally have time to focus on my clients.”
Emails, document requests, and follow-ups were taking over my day. My CyberEdge VA now manages admin and keeps files organised. The weekly productivity reports give me confidence everything is under control.

Edmond T, Electrician

“We stopped losing work due to missed calls.”
We were missing enquiries while on jobs. Now our VA answers calls, schedules work, and follows up customers. Cash flow improved quickly once we stopped letting leads slip through.

Trent M, Plumber

NSW

“Admin used to get done at night — not anymore.”
After long days on the tools, admin was the last thing I wanted to do. Our VA now handles calls, bookings, invoices, and follow-ups. I get my evenings back and the business runs better.

Painting Contractor

VIC

“Simple support that made a big difference.”
We needed help with quotes, scheduling, and customer follow-ups. Our VA keeps everything organised and makes us look more professional to clients. It’s been an easy win for the business.

In-House Staff vs CyberEdge Virtual Assistants

Why more businesses are choosing VAs

In-House Staff

Salary + super + leave
Too many sickies
Recruitment and onboarding costs
Fixed hours, even when workload drops
Office space and equipment required
Hard to scale up or down

CyberEdge Virtual Assistants

No super, No leave, or payroll overheads
Flexible hours based on your workload
Scale up or down as needed – no lock-in contracts
No office space or equipment costs
Productivity reports

FAQs

How does Time Doctor work?

Time Doctor tracks time spent on tasks and applications during work hours. We provide summary reports as required, so you can check productivity without needing to monitor daily activity.

Are screenshots taken?

Time Doctor can take screenshots, but usage is configured professionally and respectfully. Reports are focused on productivity summaries, not invasive monitoring.

Will my VA feel micromanaged?

No. We position Time Doctor as a transparency and accountability tool, not surveillance. It helps build trust on both sides.

Do I get reports for every VA?

If required, CyberEdge VAs come with Time Doctor reports.

Can I choose what my VA works on?

Absolutely. Your VA works to your priorities and workflows.

How quickly can I get started?

Most clients are onboarded within 1–2 weeks, depending on role requirements.

Can I scale my VA hours as my business grows?

Yes. You can increase hours as required

Is this suitable for small businesses?

Yes. Many of our clients are solo operators or small teams who need help without hiring local staff.

Ready to save time, cut costs, and scale?

If you’re feeling stretched, overwhelmed, or stuck doing admin instead of running your business, a CyberEdge VA could be exactly what you need.

Ready to reclaim your time and reduce admin stress?

Supporting tradies, consultants, accountants, and migration agents across Australia.

LH License No: VICLHL10675