What does your agency do?
We provide executive assistance that aims to ease the burden and stress of busy migration agents like you. Our Virtual Migration Assistants or VMAs perform tedious administrative tasks so you can focus on important stuff.
Tasks like:
-
- completing online visa and skill assessment application forms
- attaching documents after lodging it
- sending you reminders of deadlines
- identifying and actioning important emails
- reviewing, downloading, and organizing documents sent by clients
- drafting replies so all you need to do is check and press send!
With years of experience behind them our skilled VMAs will lighten your workload and remove all your stress making your business more profitable and efficient. You can now grow your business and dedicate more time to your clients. Even have a holiday with your family knowing that your VMAs are looking after you wherever you are.
Do you need to know more? Contact us now!
How much would it cost you to hire our service?
Our service fee varies on the complexity of the work and the length of the process. We believe in personalizing our services according to your needs so we highly encourage you to Contact Us and we will be more than delighted to discuss your needs and provide you a personalized solution that will:
- Save you money,
- Save you time, and
- Let you focus on your Customers
Do you offer a Trial Package?
You may avail of our service on a short-term basis. Contact us if you want to know more.
Where are your offices?
We are located at 29 Highlander Drive, Craigieburn, Australia 3064.
You may also reach us by phone through 0412321187 and by email: info@cyberedge.com.au
Is Time Doctor enough to ensure productivity?
We have a Virtual Operations Manager who monitors and reviews the VMAs output, and is in constant communication with the VMAs throughout their shifts. This is on top of the productivity monitoring tool, Time Doctor, that we have in place that automatically monitors your VMAs activity on a 15-min interval throughout their shift. Time Doctor also takes screenshots and logs all activities including schedule adherence.
How can you communicate with your VMA?
We strictly advise to communicate with the VMAs through our email and if necessary, we can schedule a conference through Google Meet.
CyberEdge has specific applications or software that will allow us, the client, and the VMAs to share files and work on applications or tasks together with ease.
How can you monitor your VMA?
The client may send follow up emails to monitor the progress of the applications that our VMA is working on.
CyberEdge also implements the use of Time Doctor that allows us to closely monitor the efficiency of the VMA through screenshots of the computer screen and activity logs.
How do you ensure that you get consistent high quality work from our VMA?
CyberEdge only hires the most experienced and most suitable people to work with us. To ensure high quality of work at all times, we encourage our clients to communicate well with us about their needs and expectations.
We sincerely request our clients to allow us to learn more of their services and how the business operates so the VMA could work efficiently, effectively, and according to expectations.
How do you ensure confidentiality in the workplace?
CyberEdge acknowledge the responsibility of handling documents that contain confidential information of individuals and entities. We place utmost importance on constantly educating our VMAs in order to understand privacy issues and its consequences. Hence, confidentiality policies are well in place, including having our VMAs sign Non-Disclosure Agreements.
If I don't like my VMA, can I request for a replacement?
Our VMAs have been thoroughly screened and background checked, thus in the spirit of fairness to our VMAs, we will need justifiable reason and at least 36 hour’s notice to give us ample time to review the circumstances.
Contact
0412321187
info@cyberedge.com.au
Support
Please feel free to contact us.
We are available 24/7
0412321187
info@cyberedge.com.au