Virtual Migration Assistants
What Can VMAs Do?
Tasks that VMAs look after for you:
- Managing your inbox
- Financial administration, including deposit/invoice requests and receipts
- Administering Representation Agreements and Visa Document Checklists
- Filling up online and paper applications
- Compiling / Attaching documents to online applications
- Actioning requests from Case Officers
- Document management
- Monitoring and Ensuring deadlines are met
- Providing relevant legislation/PAM extracts from LEGENDCOM for easy reference
- Performing GSM points test assessments
- Filling up Police check applications
- Managing online Skills Assessment applications
- Monitoring reviews and other social media platforms
- And much more!
Or more appropriately - what can’t they do?
Specific Training in a Migration Practice
CyberEdge VMA’s undergo rigorous training on all the aspects and intricacies of an Australian migration practice. They are mentored one-on-one by an experienced trainer who has in-depth knowledge of the procedures and processes associated with Australian immigration. The VA’s complete 23 training modules representing each task that’s performed in a Migration practice.
Before they become a part of your team, they’re placed in an operating Migration practice, in order to gain valuable practical experience to hone their skills.
CyberEdge VMA’s undergo rigorous training on all the aspects and intricacies of an Australian migration practice. They are mentored one-on-one by an experienced trainer who has in-depth knowledge of the procedures and processes associated with Australian immigration. The MVA’s complete 23 training modules representing each task that’s performed in a Migration practice.
Before they become a part of your team, they’re placed in an operating Migration practice, in order to hone and perfect their newly acquired skills.
Our skilled Virtual Migration Assistants (VMAs) are highly qualified, experienced, and extremely efficient. They’re not virtual; they are valued team members situated in a different location.
At CyberEdge we provide a range of options to fit your needs. We provide flexible solutions to help you overcome operational challenges. Our Filipino VMAs are experts when it comes to managing complex administrative procedures, as well as liaising with both customers and the Department. Whatever your need, we have an option for you.
Every CyberEdge VMA directly reports to a team leader to support your business with the integration process, training and ongoing management.
Virtual Migration Assistants
The CyberEdge VMA who will be part of your team is required to meet the following requirements:
- Minimum qualification of a Bachelor’s Degree
- At least 2 years’ experience as a Virtual Assistant
- High English proficiency both verbal and written
- High Psychometric and Aptitude test score
- Work experience in a Migration Agency
Privacy and Confidentiality
Productivity Monitoring
We use Time Doctor, which is an app that tracks the productivity of all your VMAs. This can dramatically improve your team’s productivity by reducing time spent on distractions thereby maintaining a higher level of productivity.
The app automatically monitors what your VMA’s do on their computers during working hours and show how much time they spend on certain tasks.
We will provide you with weekly reports by email, so you have information on how time is spent on your business. You can enjoy the peace of mind knowing that your VMA is on schedule and on task every minute of every hour.
NO need to pay super and withhold Tax to your VMA – Pay only the weekly rate.
Why You Need A Virtual Migration Assistant
Value for Money
Gain access to professional executive assistants at the fraction of the cost.
Better Use of Your Time
Leave the low-value admin tasks to your VMA, and focus on growing your business.
Increase your Capability
Improve your ability to service more customers.
Customer Management System
We can help you streamline core functions by implementing our Customer Management System (CMS) or tweaking your existing system.
Process Improvement & Development
- Eliminate waste and operational inefficiencies
- Simplify processes and procedures
- Implement uniformity across the entire business
- Maintain quality control and code of conduct compliance
Journey Mapping
- Gain an understanding of how your business works
- Identify automation opportunities to improve productivity
- Better understand your client journey
Customer Management System
Focus your Time
Concentrate on what’s important to maintain service levels and customer satisfaction.
Stay in Control
Confidently delegate while having complete oversight.
Minimise Errors
Reduce wait times and consistently deliver high levels of service.
Streamline Operations
Have a system that promotes operational efficiency.